Refund policy

We accept returns within 30 days of purchase, provided items are unused and returned in their original packaging.

o start a return, log in to your account, locate the order you wish to return, and follow the returns process — we'll provide a return address once your return has been accepted.

Please note that customers are responsible for arranging and covering the cost of suitable return shipping.

Faulty Products

NEXX Cricket will be happy to repair or replace any product that is deemed faulty before use or through fair usage.

All repairs and replacements are subject to the assessment of NEXX Cricket.

In the unlikely event that one of your NEXX products is faulty and needs replacing, please get in touch.